If you are a member of Alliance Medicare Rx (PDP), Alliance Medicare PPO or HAP Senior Plus (HMO), take advantage of our online tools and resources to:

• Manage your plan
• Find information about drugs and pharmacies
• Download forms
• Review procedures for filing grievances, appeals, and coverage determinations
• Review Summary of Benefits for your plan
• Review Evidence of Coverage documents for your plan:
• Alliance Medicare PPO
• HAP Senior Plus (HMO)
• Alliance Medicare Rx (PDP)

Whenever you need assistance, call your local Customer Service Representative.

If you have recently become a member, please call your Personal Service Coordinator. During your first two years, your Personal Service Coordinator can explain plan details, answer questions, and assist in finding any resources you may need.

If you have been a member for more than two years, call any of our experienced Customer Service Representatives whenever you need extra assistance or information.

Monday through Friday, 8 a.m. to 8 p.m.
Saturday 8 a.m. to noon.
Note: During the enrollment period of November 15 through March 1, Client Services Specialists are available seven days a week, including holidays, from 8 a.m. to 8 p.m.

Call toll-free:

Alliance Medicare Supplement
(800) 873-7526 or
TDD (800) 956-4325

Alliance Medicare Rx (PDP)
(800) 765-3436 or
TDD (800) 956-4325

Alliance Medicare PPO
(888) 658-2536 or
TDD (800) 956-4325

HAP Senior Plus (HMO)
(800) 801-1770 or
TDD (800) 956-4325

You can also write to us at: HAP Client Services Attn: Medicare 2850 West Grand Boulevard Detroit, Michigan 48202