HAP Client Services
2850 West Grand Boulevard
Detroit, MI 48202

If you have any questions, please contact Client Services toll-free at:

HAP Senior Plus Phone: (800) 801-1770 TDD: (800) 956-4325	Alliance Medicare PPO Phone: (888) 658-2536 TDD: (800) 956-4325
Alliance Medicare Rx Phone: (800) 765-3436 TDD: (800) 956-4325	Alliance Medicare Supplement Phone: (800) 873-7526 TDD: (800) 956-4325

Office Hours:
Monday - Friday 8 a.m. to 8 p.m.
Saturday 8 a.m. to noon.
At all other times, you may access our Interactive Voice Recording system at the same number.

Extended hours from November 15 - March 1:
7 days a week, including holidays, 8 a.m. to 8 p.m.

Please contact us if you need additional information, including:

• How we control the use of services and costs
• The number of appeals and grievances filed by our members
• A summary description of how we pay our doctors
• A description of our financial condition, including a summary of our most recent audit statement