When you need information or assistance, call your local Customer Service Representative. Alliance Medicare Rx (800) 765-3436 toll free or (313) 664-9064 or TDD (800) 956-4325 toll free Alliance Medicare PPO (888) 658-2536 toll free or TDD (800) 956-4325 toll free HAP Senior Plus (800) 801-1770 toll free or TDD (800) 956-4325 toll free Monday through Friday 8 a.m. to 8 p.m., Saturday 8 a.m. to noon

Take advantage of all the benefits of your health plan.

Log in at www.hap.org to review claims, update information, and more, including:

• Change your address
• Get billing assistance
• View your medical and prescription claims
• Submit Coordination of benefits information
• View your eligibility and benefits
• Send a message to a Client Services Representative
• Replace a lost ID card
• View your referrals

Member Health Reminders

• Use this convenient reminder for routine preventive care

My Provider Notebook

• Create and keep contact information and notes about your favorite providers and facilities

Provider Search and PCP Select

• Search for and compare providers
• View detailed provider information
• Use links to maps
• Change or select your personal care physician (PCP) (For members of HAP Senior Plus – Expanded Network and Alliance Medicare PPO only)

Extra Value for You

• Value added items and services to support your healthy lifestyle choices