If you are a member of Alliance Medicare Rx, Alliance Medicare PPO or HAP Senior Plus, take advantage of our online tools and resources to:

• Manage your plan
• Find information about drugs and pharmacies
• Download forms
• Review procedures for filing grievances, appeals, and coverage determinations
• Review Summary of Benefits for your plan
• Review Evidence of Coverage documents for your plan:
• Alliance Medicare PPO
• HAP Senior Plus
• Alliance Medicare Rx

Whenever you need assistance, call your local Customer Service Representative.

If you have recently become a member, you will have one person you can call during your first two years — your Personal Service Coordinator — who can explain plan details, answer questions, and assist in finding any resources you may need.

If you have been a member for more than two years, call any of our experienced Customer Service Representatives whenever you need extra assistance or information.

Monday through Friday, 8 a.m. to 8 p.m.
Saturday 8 a.m. to noon.
Note: During the enrollment period of November 15 through March 1, Client Services Specialists are available 7 days a week, including holidays, from 8 a.m. to 8 p.m.

Alliance Medicare Supplement
(800) 873-7526 toll free or
(313) 664-9065 or
TDD (800) 956-4325 toll free

Alliance Medicare Rx
(800) 765-3436 toll free or
(313) 664-9064 or
TDD (800) 956-4325 toll free

Alliance Medicare PPO
(888) 658-2536 toll free or
TDD (800) 956-4325 toll free

HAP Senior Plus
(800) 801-1770 toll free or
TDD (800) 956-4325 toll free

You can also write to us at: HAP Client Services Attn: Medicare 2850 West Grand Boulevard Detroit, Michigan 48202