Use our information resources to find what you need.

• Find a physician
  Choose your personal care physician or specialist.
• Find a dentist
  Choose a Delta Dental dentist within the Delta Dental PPO network for generally lower cost, or use any dentist you want.
• Download our list of approved prescription drugs
  (requires Adobe Reader)
  Review our formulary to be sure your prescription drugs are covered.
• Download our list of pharmacies
  (requires Adobe Reader)
  Find the pharmacy that’s most convenient for you.
• Request a formulary exception
  Request an exception if a drug your doctor prescribes is not covered.

If you are unable to locate the information you need, give us a call.

If you’ve been a HAP Senior Plus member or Alliance Medicare PPO member for more than two years, call any of our experienced Customer Service Representatives.

Alliance Medicare Rx (800) 765-3436 toll free or (313) 664-9064 or TDD (800) 956-4325 toll free

Alliance Medicare PPO (888) 658-2536 toll free or TDD (800) 956-4325 toll free

HAP Senior Plus (800) 801-1770 toll free or TDD (800) 956-4325 toll free

New members Call your Personal Service Coordinator — who can explain plan details, answer questions, and assist in finding any resources you may need.

Monday through Friday
8 a.m. to 8 p.m..
Saturday
8 a.m. to noon.

Extended Hours
We will have extended hours from November 15 through March 1, when Client Services Specialists will be available seven days a week, including holidays, 8 a.m. to 8 p.m.

Prospective members Call (800) 868-3153 toll free TDD (800) 956-4325 toll free Monday through Friday, 8:30 a.m. to 5:00 p.m.

You can also write to us at:

HAP Client Services Attn: Medicare 2850 West Grand Boulevard Detroit, Michigan 48202