As a member you have rights and responsibilities that help to ensure that we have the best possible opportunity to provide you with the health care coverage you need.
Your Rights
To receive confidential, considerate, and respectful care, regardless of nationality, race, creed, color, age, economic status, sex, or lifestyle.
To understand your health problems and to participate in decision making regarding your health care. If you do not understand your illness or treatment, talk it over with your physician.
To have complete and current information about your treatment alternatives without regard to cost or benefit coverage.
To have all the information you need to give informed consent prior to any procedure/treatment (legally required informed consent), including an explanation of the procedures and risks involved.
To be informed of the affiliated providers available to provide your medical care.
To make recommendations regarding our rights and responsibilities policy.
To have complete and current information about us and our services, and your rights and responsibilities as a member.
To expect us to make a reasonable response to your requests.
To receive prompt treatment in an emergency.
To voice an opinion or to file a grievance.
Your Responsibilities
To disclose your medical history and symptoms before and during the course of treatment.
To follow the plans and instructions for care that you have agreed on with those providing your health care.
To respect the rights of other patients and members.
To notify your doctor of any unexpected changes in your health.
To understand our procedures and use the plan appropriately.
To notify us of any changes in pertinent membership information.
To participate in understanding your health problems and developing mutually agreed upon goals.
