Customer Service
An employer's first concern during the implementation of a new benefit program is for their employees' needs. Easy access to quality physicians and services, and efficient claims handling are just some of the concerns.
To ensure that service issues are expedited, each account is assigned an Account Manager or Reform Group Rep from our Business Development Team. This representative can assist a group's insurance agent or work directly with the group on all of the following:
- Open enrollment meetings where a HAP representative can be on-site to educate your employees about all facets of the program.
- The development of Communications Materials - to include flyers, brochures, newsletters, posters, payroll stuffers, banners, presentation materials, customized pre-enrollment kits and mailings, and enrollment forms.
- Booklets, Certificates, and Employer Policies - HAP provides accurate employer policies and readable employee booklets and certificates which fully describe benefits, eligibility, waiting period requirements, conversion and benefit extension rights.
- General Servicing: includes on-site visits to assist employees with claims, provider or benefit issues during the course of their enrollment with HAP.
- Membership and Billing: The account executive can work with you in tracking employee additions, deletions, and cancellations, recording dependent information and producing monthly statements.
- Delivery and Explanation of Renewal and Actuarial Accounting: At renewal for experience-rated and self-funded accounts with 100 or more enrolled employees, specific claims history will be reviewed with each group. We also use this data in cost benefit analysis and information management.
- Identification (I.D.) Cards: The timely and accurate issuance of I.D. cards throughout the contract year.
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