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For secure online access to health and benefit information select Registration Information.

 
Considering HAP?
Contacting Client Services

Our members come first! HAP's Client Services department is committed to providing accurate and timely information to each member. There are many ways to reach a Client Services specialist when you have questions or concerns about your coverage or benefits.

Phone:

Alliance Health and Life Insurance
Detroit Area: (313) 664-7010
Toll Free: (888) 999-4347
Monday - Friday 8 a.m. - 5 p.m.
Saturday 8 a.m. - noon

HAP HMO
Detroit Area: (313) 872-8100
Toll Free: (800) 422-4641
Monday - Friday 7 a.m. - 7 p.m.
Saturday 8 a.m. - noon

Medicare Advantage
Detroit Area: (313) 664-7015
Toll Free: (800) 801-1770 HAP Senior Plus only
Toll Free: (800) 361-7946 PPO only
Monday - Friday 8 a.m. - 8 p.m.
Saturday 8 a.m. - noon

HAP 24-Hour Automated Line
Toll Free (877) 427-3678
7 days a week

HAP Telecommunications Device for the Deaf (TDD)
(313) 664-8000
24 hours a day/7 days a week

 

Mail:

2850 W. Grand Boulevard
Detroit, MI  48202
Attn:  Client Services

 

Visit: At the address above
Monday - Friday 8:30 a.m. - 4:30 p.m.
Email: Members can send a secure email through Customer Message Center after logging in with Online Services
 

 

 

 

 




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