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Considering HAP?
Contacting Client Services

Our members come first! HAP's Client Services department is committed to providing accurate and timely information to each member. There are many ways to reach a Client Services specialist when you have questions or concerns about your coverage or benefits.

Phone:

Alliance Health and Life Insurance
Detroit Area: (313) 664-7010
Toll Free: (888) 999-4347
Monday - Friday 8 a.m. - 5 p.m.
Saturday 8 a.m. - noon

HAP HMO
Detroit Area: (313) 872-8100
Toll Free: (800) 422-4641
Monday - Friday 7 a.m. - 7 p.m.
Saturday 8 a.m. - noon

Medicare Solutions:
Monday - Friday 8 a.m. - 8 p.m.
Saturday 8 a.m. - noon
  HAP Senior Plus only
  Detroit Area: (313) 664-7015
  Toll Free: (800) 801-1770

  Alliance Medicare PPO only
  Detroit Area: (313) 664-9050
  Toll Free: (888) 658-2536

  Alliance Medicare Rx only
  Detroit Area: (313) 664-9064
  Toll Free: (800)765-3436

  Alliance Medicare Supplement only
  Detroit Area: (313) 664-9065
  Toll Free: (800) 873-7526

HAP 24-Hour Automated Line
Toll Free (877) 427-3678
7 days a week

HAP Telecommunications Device for the Deaf (TDD)
(313) 664-8000
24 hours a day/7 days a week

 

Mail:

2850 W. Grand Boulevard
Detroit, MI  48202
Attn:  Client Services

 

Visit: At the address above
Monday - Friday 8:30 a.m. - 4:30 p.m.
Email: