HAP's In Home Care Program
HAP has developed a program for our members who have chronic illnesses and difficulty managing them alone. The program is called HAP's "In-Home Care" program, and is offered at no additional cost to our members. Our goal is to meet the needs of our members by providing innovative health care options through our "In-Home Care" program. HAP has partnered with Henry Ford Community Care Services, St. John Home Care and @Home Support to offer this program to all HAP members.
HAP's "In-Home Care" program differs from traditional home care in that it provides additional treatment options not available in routine home care visits.
This may be an option that you want to consider if you suffer from any of the following ailments:
- Respiratory problems
- Heart disease
- Cancer
- Debility (poor nutrition, weight loss, difficulty with walking, high risk of falls and difficulty with self care)
If you are interested in taking advantage of our program please speak with your personal care physician (PCP) or specialty care physician to begin the referral process. In addition to the referral, you must meet eligibility criteria to join the program. If you meet the criteria, you will be contacted by the agency to coordinate your care.
If you have further questions regarding the program, please contact us at:
- If you are a HAP HMO member, please contact our Client Services department, Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to noon at (313) 872-8100 for local Detroit calls. Our toll-free number is (800) 422-4641.
- If you are a HAP Senior Plus member*, please contact our Client Services department toll-free at (800) 801-1770 Monday through Friday from 8 a.m. to 8 p.m. and Saturday 8 a.m. to noon.
- If you are an Alliance Medicare PPO member*, please contact our Client Services department toll-free at (888) 658-2536 Monday through Friday, 8 a.m. to 8 p.m. and Saturday 8 a.m. to noon.
Hearing or speech impaired members may use our Telecommunications Device for the Deaf (TDD) at (313) 664-8000.
* During the annual enrollment period of November 15 through March 1 each year, Client Services Specialists are available seven days a week, including holidays, from 8 a.m. to 8 p.m.
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