If you’re a member of HAP Senior Plus, take advantage of our online tools and resources to:

• Manage your plan
• Find information about drugs and pharmacies
• Download forms
• Review procedures for filing grievances, appeals, and coverage determinations
• Review Evidence of Coverage documents for your plan
• Required notice of coverage for HIV testing

Whenever you need assistance, call your local Personal Care Coordinator.

If you have recently become a member, you’ll have one person you can call during your first two years — your Personal Service Coordinator — who can explain plan details, answer questions, and assist in finding any resources you may need.

If you’ve been a member for more than two years, call any of our experienced Customer Service Representatives whenever you need extra assistance or information.

HAP Senior Plus
(800) 801-1770 toll-free or TDD (800) 956-4325

You can call your plan Customer Service Representative Monday through Friday, 8 a.m. to 8 p.m. and Saturday 8 a.m. to noon. At all other times, you may access our Interactive Voice Recording system at the same number. From November 15 through March 1, Client Services Specialists are available seven days a week, including holidays, from 8 a.m. to 8 p.m.

You can also write to us at:
HAP Client Services
Attn: Medicare
2850 West Grand Boulevard
Detroit, Michigan 48202