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HAP Client Services
2850 W. Grand Boulevard
Detroit, MI 48202

Prospective members:
Call a licensed HAP Medicare Sales Representative toll-free:
(800) 868-3153 or TTY/TDD (800) 649-3777

Current members call
Client Services toll-free:
HAP Senior Plus
(800) 801-1770

Alliance Medicare PPO
(888) 658-2536

Alliance Medicare Rx
(800) 765-3436

Alliance Medicare Supplement
(800) 873-7526

TTY/TDD
(800) 649-3777

Email
msweb1@hap.org

Compliance Hotline
(877) 746-2501

Office hours:
Monday through Friday, 8 a.m. to 8 p.m.
Saturday, 8 a.m. to noon.

At all other times, you may access our Interactive Voice Recording system at the same number and leave your name and phone number. A HAP Medicare Customer Service Representative will return your phone call the next business day.

Extended hours from October 1 through February 14:
7 days a week, 8 a.m. to 8 p.m.

Please contact us if you need additional information, including:

  • How we control the use of services and costs
  • The number of appeals and grievances filed by our members
  • A summary description of how we pay our doctors
  • A description of our financial condition, including a summary of our most recent audit statement
 
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