HAP's In Home Care Program

About the Program

HAP's In Home Care Program is for our members who have chronic illnesses and difficulty managing them alone. The program is offered at no additional cost to our members. HAP has partnered with Henry Ford Community Care Services, St. John Home Care and @Home Support to offer this program to all HAP members.

This program differs from traditional home care in that it provides additional treatment options not available in routine home care visits.

This may be an option that you want to consider if you suffer from any of the following ailments:

• Respiratory problems
• Heart disease
• Cancer
• Debility (poor nutrition, weight loss, difficulty with walking, high risk of falls and difficulty with self care)

How to Join the Program

If you are interested in the program, please speak with your personal care physician (PCP) or specialty care physician to begin the referral process. If you meet the program criteria, you will be contacted by the agency to coordinate your care.

For more information:

• HAP HMO member:
  (313) 872-8100 or (800) 422-4641
  Monday through Friday, from 7 a.m. to 7 p.m.
  Saturday, from 8 a.m. to noon
   
• HAP Senior Plus member*:
  (800) 801-1770
  Monday through Friday, from 8 a.m. to 8 p.m.
  Saturday, from 8 a.m. to noon
   
• Alliance Medicare PPO member*:
  (888) 658-2536
  Monday through Friday, from 8 a.m. to 8 p.m.
  Saturday, from 8 a.m. to noon

Hearing or speech impaired members may use our Telecommunications Device for the Deaf (TDD) at (313) 664-8000.

* During the annual enrollment period of November 15 through March 1 each year, Client Services Specialists are available seven days a week, including holidays, from 8 a.m. to 8 p.m.