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CareTrack™ Keeping Your Health on Track

About Our Program CareTrack™ is a comprehensive disease management program that supports your relationship with your doctor by helping you stick to your prescribed treatment plans.

Innovative Interventions

What Our Members Say About CareTrack™ "If it wasn't for HAP, I wouldn't be alive today. I call Robin my angel. If it wasn't for her, I couldn't afford my medications. Robin gave me the courage to live for the future and put the bad behind me. She always makes me feel better when I talk to her. I think HAP is wonderful and I wouldn't change it for anything." "I had a million questions, and Judy answered them in a way that the doctors couldn't. She was able to convince me to stop eating salt and take better care of myself in no time. I don't know how she did it. I owe it all to her."

Our award-winning program offers comprehensive services that are distinct from any other health plan.

Our services may include:

• A Nurse Health Coach who works one on one with you over the phone.
• A Pharmacist who monitors if you are taking more medications than needed, not taking the appropriate medications or if there needs to be dosage adjustments.
• A Behavioral Health Specialist to help you identify emotional triggers and behavioral conditions that impact your ability to follow your doctor's treatment plan.
• In-Home Telemedicine Monitoring Program that helps you and your nurse monitor your condition.
• A six-week education program to teach you how to effectively manage your conditions. Sessions are held in convenient locations throughout the year.
• A report sent to your PCP, listing any gaps in care.
• The Health Chronicle newsletter, offering health tips, seasonal reminders and health-conscious recipes.

CareTrack™ is available to all HAP members age 18 and older who are diagnosed with one or more of the chronic conditions or who have a diagnosis that requires the use of resources and will need help using their health plan to get needed care and services. A program is also available for children with asthma ages five to 17.

To join CareTrack™ or to discuss how this program can work for you, contact the Quality Department at (800) 288-2902, 8 a.m. to 5 p.m., Monday through Friday or email us at caretrack@hap.org.