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Contact Us

General Contact Information

Via Phone:
Monday through Friday, from 7 a.m. to 7 p.m.
Detroit area: (313) 872-8100
Toll free:
    Member Inquiries: (800) 422-4641
    Provider Inquiries: (800) 801-1766

Via Telecommunications Device for the Deaf (TDD):
(800) 649-3777

Via Mail:
Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202

In Person

Detroit Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
2850 W. Grand Blvd.
Detroit, MI 48202
(W. Grand Blvd. and Lodge)

Southfield Lobby Customer Service
Monday through Friday, from 8:30 a.m. to 4:30 p.m.
21700 Northwestern Hwy
Southfield, MI 48075
(Northwestern Hwy. and J.L Hudson Drive between 8 and 9 Mile Roads)

Compliance Hotline
(877) 746-2501

Contact List

Agents:	See Sales and Service or e-mail mhoward1@hap.org
Become a HAP-contracted provider:	Call (800) 801-1768 or (313) 664-8465
Comments and suggestions about the HAP website:	E-mail webmaster@hap.org
Employer Groups:	See Sales and Service or e-mail mfyfe@hap.org
HAP's Board of Directors:	See Senior Leadership
HAPWise Editor:	E-mail hapwise@hap.org
Members:	See Client Services or e-mail msweb1@hap.org
Payers:	E-mail chollins@hap.org
Providers:	See Provider Relations or e-mail prelweb1@hap.org
HAP's HealthierU A Lifestyle Recharge Program:	E-mail weightwise@hap.org
Wise Woman Program:	E-mail hapwisewoman@hap.org

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Contacting Client Services

Our clients come first! Our Client Services department is committed to outstanding service. Contact us at the number listed below.

Phone:

Alliance Health and Life Insurance Company
Detroit Area: (313) 664-7010
Toll Free: (888) 999-4347
Monday through Friday, 8 a.m. to 5 p.m.
Saturday, 8 a.m. to noon

HAP HMO
Detroit Area: (313) 872-8100
Toll Free: (800) 422-4641
Monday through Friday, 7 a.m. to 7 p.m.
Saturday, 8 a.m. to noon

Medicare Solutions
Monday through Friday, 8 a.m. to 8 p.m.
Saturday, 8 a.m. to noon

HAP Senior Plus only
Detroit Area: (313) 664-7015
Toll Free: (800) 801-1770

Alliance Medicare PPO only
Detroit Area: (313) 664-9050
Toll Free: (888) 658-2536

Alliance Medicare Rx only
Detroit Area: (313) 664-9064
Toll Free: (800)765-3436

Alliance Medicare Supplement only
Detroit Area: (313) 664-9065
Toll Free: (800) 873-7526

24-Hour Service
Toll Free (877) 427-3678
Seven days a week

HAP Telecommunications Device for the Deaf (TDD)
(800) 649-3777
24 hours a day, seven days a week

Mail:
2850 W. Grand Blvd.
Detroit, MI 48202
Attn: Client Services

Visit:
At the address above
Monday through Friday, 8:30 a.m. to 4:30 p.m.

E-mail:
Prospective members and enrollees may contact us at msweb1@hap.org

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Contacting Provider Relations

AREA OF INQUIRY	CONTACT NUMBER
Admissions	(313) 664-8833
Benefit Inquiries - HAP/AHL/	(313) 664-8995
Claims Investigation/Assessment	(866) 766-4661
Coordination of Benefits (COB)	(313) 664-8995
Coordinated Behavioral Health Management (CBHM)	(313) 664-8300 (800) 444-5755
Credentialing Services	(313) 664-8806
DME Authorization	(313) 664-8950 (800) 926-3436
EDI Coordinator	(248) 443-8516
Home Health Care Authorization	(800) 926-3436
Member Services: HMO	(313) 872-8100 (800) 422-4641
Member Services: HAP Preferred/Alliance Health & Life	(313) 664-7500 (800) 957-4325
Member Services: Senior Plus	(313) 664-7015 (800) 801-1770
Member Services: PCP Select	(888) 742-2727
Member Verification Provider Automated Services (PAS) Verification Representatives	(800) 801-1766
Pharmacy Help Desk	(866) 618-6739
Provider Development	(313) 664-8465
Pre-cert/Referrals Outside the Detroit Area	(313) 664-8950 (800) 926-3436
Provider Relations	(313) 664-8075 (800) 688-0040
SCM Referrals Electronically (IRA)	(313) 664-8173
Skilled Nursing Facility Authorization	(313) 664-8449

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HAP Sales/Service Contact List Commercial Group Services Non Reform Group Service Team - Consultant Business (Group Service for accounts with 50+ Total Eligible Employees) Non Reform Group Service Team - Producer Business (Group Service for accounts with 50+ Total Eligible Employees) East Central Office (Flint) HAP Direct Service Line Medicare New Business Non Reform Group Sales Team      (51+ Total Eligible Employees) Personal Alliance Sales Team      (Individual and Family Coverage) Producer Relations Reform Group Sales Team      (Group Sales for 2 - 50 Total Eligible Employees) Reform Group Service Team      (Group Service Department for accounts with 2-50 Total Eligible Employees)

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Commercial Group Services
(Group Service Department for accounts with 51+ Total Eligible Employees)

Consultant Business

Judy Sullivan Director of Consultant Business (248) 443-1069 jsulliv4@hap.org
Kim Clay Account Manager (248) 443-1033 kclay1@hap.org	Margaret Creekmore Senior Account Manager (248) 443-1059 mcreekm1@hap.org
Kellie Huddelston Sales Coordinator (248) 443-0150 khuddlest@hap.org
Karen O'Sullivan Senior Account Manager (248) 443-1053 kosulliv@hap.org

Producer Business

Marc Vanderberg Director of Producer Business & Public Sector (248) 443-1063 mvander@hap.org
Linda Banks-Khalid Account Manager (248) 443-1058 lbanks1@hap.org	Jo Ann Barnett Account Manager (248) 443-1057 jbarnet1@hap.org
Wade Charlton Senior Account Manager (248) 443-1135 wcharlto@hap.org	Beverly Dickinson Account Manager (248) 443-1035 bdickins@hap.org
Susan Fradeneck Account Manager (248) 443-1054 sfradene@hap.org	Susan Hansen Account Manager (248)443-0088 shansen@hap.org
Sheila Powell Senior Account Manager (248) 443-1046 spowell1@hap.org	Judy Preseau Sales Coordinator (248) 443-0094 jpreseau@hap.org
Shirley Stark Sales Coordinator (248) 443-1041 sstark@hap.org

Reform Group Service Team
(Group Service Department for accounts with 2-50 Total Eligible Employees)

Sherry Little Reform Group Manager (248) 443-8639 slittle1@hap.org
Robin Brooks Reform Group Representative (248) 443-8638 rbrooks@hap.org	Sherry Brooks Reform Group Representative (248) 443-8896 sbrooks@hap.org
Sherri Hansen Reform Group Representative (248) 443-8271 Shansen2@hap.org	Jeanne Mazur Reform Group Representative (248) 443-1036 jmazur@hap.org

HAP Direct Service Line
Producers and Employer Groups with questions about member specific services should call or e-mail:

 

(800) 950-7455 hap_direct@hap.org 8 a.m. to 5 p.m. Monday through Friday

Medicare

Karen Wintringham Vice President Medicare Programs (248) 443-0158 kwintrin@hap.org	Michael Jakubic Director, Medicare Sales & Operations (248) 443-4095 mjakubic@hap.org
Stacia Ballard Group Sales Representative Medicare Advantage (248) 443-4438 sballard@hap.org	Christopher Javor Sales Representative Medicare Advantage (248) 443-1066 cjavor@hap.org
Sandy Johnson Sales Representative Medicare Advantage (248) 443-1052 sjohns12@hap.org	Jatinder Kapur Part D Administrator (248) 443-8872 jkapur@hap.org
Debra Knill Sales Representative Medicare Advantage (248) 443-8636 dknill@hap.org	Antonio Ramirez Sales Representative Medicare Advantage (248) 443-8634 aramire1@hap.org
DaShika Reece Medicare Sales Administrator (248) 443-1056 dreece@hap.org	Karen Snipes Sales Representative Medicare Advantage (248) 443-8561 ksnipes@hap.org
Elaine Taiariol Part C Administrator (248) 443-4403 etaiariol@hap.org

New Business

Christopher Johnston Director, New Business (248) 443-8567 cjohnsto@hap.org

Amy Wooden Director of Account Development Self-Funding (616) 464-3144 amyw@asrcorp.com

East Central Office

1397 S. Linden Rd., Ste. C Flint, MI  48532-4194 (810) 230-7404 (800) 868-3162 Fax:  (810) 230-7410
Anita Moliterno General Manager, East Region Ext. 225 amoliter@hap.org	Tom Heidger Regional Account Executive Ext. 228 theidger@hap.org
Valerie Welch Regional Operations Administrator Ext. 221 vwelch@hap.org

Non Reform Group Sales Team
(51+ Total Eligible Employees)

Susanne Aghily Senior Account Executive (248) 443-8568 saghily1@hap.org

Doug Snyders Senior Account Executive (248) 443-1055 dsnyders@hap.org

Personal Alliance Sales Team
(Complete coverage for individuals and families)

Ray Zammit Sales Manager, Personal Alliance (248) 443-8502 rzammit@hap.org
Holly Hayford Rankin Sales Representative, Personal Alliance Consumer Sales (248) 443 - 1134 hhayford@hap.org	Sandra Kacarka Account Executive, Personal Alliance Producer Sales (248) 443-8503 skacarka@hap.org
Elizabeth Robinson Sales Representative, Personal Alliance Consumer Sales (248) 443 - 1131 Erobinso@hap.org

Reform Group Sales Team
(2 - 50 Total Eligible Employees)

Jaynell Branch Account Executive (248) 443-1027 jbranch@hap.org	John O'Connell Account Executive (248) 443-1045 joconne1@hap.org
Steve Unger Account Executive (248) 443-8552 sunger1@hap.org

Producer Relations

Michelle Howard Director of Producer Relations and Reform Group Markets (248) 443-8530 mhoward1@hap.org
Sangria Barber Producer Liaison (248) 443-8570 sbarber@hap.org	Gina Theisen Producer Coordinator (248) 443 - 8505 gtheisen@hap.org